ARC Monitoring & Alarm Receiving Centre
Our alarm receiving centre staff are available 24/7 to monitor your premises and provide a rapid response to alarm activations, emergencies and incidents which need immediate action.
It’s proactive protection against crime and a fast, robust intervention if there’s a security breach.
Bespoke Site Monitoring
Site monitoring is carried out by trained security professionals. They watch over your premises and provide the ultimate reassurance that the site is protected.
We can monitor both vacant and occupied premises. We also provide surveillance on construction sites to mitigate the risk of intrusion, stolen or damaged equipment.
The service can be:
- In operation 24/7
- Timed to cover your premises out of hours
- Targeted surveillance at periods of high risk
When used with CCTV and alarms, site monitoring combines cutting-edge technology with human judgement and expertise.
Site Monitoring: How it Works
Every alert is assessed straight away and filtered for false activation. If the activation signal is confirmed, our responders can:
- Liaise with your appointed representative
- Send an incident report, either immediately or the following day depending on your preference
- Transmit real-time CCTV footage to your appointed individual and execute a response or,
- Implement a blue light response directly to the emergency services
It’s a bespoke, flexible service so call the CSG team on 0844 561 0578 for a chat about your requirements. Or if you prefer, send a message.
Security Alarm Monitoring
With new security risks cropping up every day for commercial premises, security alarm monitoring is a proactive, reliable way to stay one step ahead.
No alarm will go unnoticed. Whenever an alarm is triggered, our team of monitoring operatives receives an instant alert. We will immediately assess the cause, filter for false activation and instigate a response.
The service is bespoke to your site’s security needs. We can monitor your premises around the clock, at high-risk periods or out-of-hours.
There is a range of security alarm responses at your disposal, depending on your building’s risk status and your preference. For example:
- Liaison with your appointed keyholder
- Mobile patrols on hand to attend, investigate and secure the premises
- A blue light response directly to the emergency services
Types of Alarm Monitoring
Our monitoring service supports a wide range of alarm types across the UK.
The different types of alarm monitoring we offer include:
- Fire alarm monitoring for both vacant and occupied premises. We ensure that all alarms are handled correctly. Should there be a fire, emergency services will be instantly contacted
- Construction site alarm monitoring to protect against intrusion and safeguard your valuable equipment from the risk of theft and vandalism
- Retail premises monitoring for protection against break-ins, vandalism and stock theft
- Panic alarm monitoring to protect your staff when they need it most
For a no-obligation conversation about your requirements, call the Classic Services Group team on 0844 561 0578 or send a message
Remote Access Control
Remote access control is an excellent option for keeping your commercial premises secure 24/7 without the need for permanent manned security.
It provides protection for both the exterior and interior of your premises — vacant properties, car parks, construction sites, offices or for specific areas of the building.
The security team at our response centre are instantly available 24/7 to grant or refuse access based on pre-set parameters. This could be a passcode or password, or in conjunction with ANPR and CCTV monitoring.
Rest assured that there is a trained professional at the end of the access control process at all times. If an entry fob is lost or barrier technology fails, our 24/7 responders will provide rapid assistance.
If you’d like a no-obligation conversation about your requirements, call the Classic Services Group team on 0844 561 0578 or send a message.
Related Services
K9 security
Dog units provide high-level threat detection and the ultimate deterrent to criminals.
Security officers
SIA-licensed security personnel who protect your assets while also providing a friendly, reassuring presence for staff and visitors.
Mobile patrols
Mobile patrols are a smart way to lessen the risk of vacant premises. They bring peace of mind without having to shoulder the costs of 24/7 manned guarding.
Frequently Asked Questions
When an alarm or CCTV activation is received at our Alarm Receiving Centre (ARC), our highly trained operators immediately assess the situation by verifying the nature of the alert. Depending on the type of activation, we initiate the appropriate response, which can include contacting emergency services, notifying designated keyholders, or dispatching a security response team. Our operators follow strict protocols to ensure every alarm is handled swiftly and accurately, prioritising your safety, and minimising any potential risks. We also maintain detailed logs of each incident, providing you with a full report for your records.
Automated alarms are actioned immediately, while other types of alarms may have different response times depending on the nature of the alert.
Yes, all CSG operations are conducted in line with current British Standards and are regularly reviewed to ensure compliance.
An Alarm Receiving Centre (ARC) is a facility that monitors various security systems. It is staffed by a team of highly trained monitoring operatives who provide continuous 24/7 monitoring, 365 days a year.
Yes, CSG can tailor escalation procedures to meet each client’s specific requirements.
All of our operators are fully trained and hold a valid SIA CCTV license.
Our ARC can monitor a wide range of systems, including fire alarms, CCTV cameras, and access control systems.
All alerts are thoroughly investigated. If an alert is found to be false, it is still reported to identify any potential underlying issues.
We have a comprehensive range of security services at your disposal. Every situation has its individual requirements, so each service is bespoke and based on a security risk assessment. Our recommendations will always be the best fit for you, and the most cost-effective option.
Call us on 0844 561 0578 or send a message using the button below.