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Case Study: Workman
OUR CLIENT
Our client manages a large office building in central London—a hub for numerous businesses. The building spans 7 floors, with around 1,500 people coming and going each day.
THE BRIEF
The building’s access control system was no longer fit for purpose. With such high footfall, the obsolete system was not only causing disruption and delays, it
also presented a security threat.
Our client needed help urgently. Their objective was to manage access
efficiently, minimise the security risk and restore the smooth running of the building.
CSG’s brief was to supply and install a modern, reliable access control system
to replace the outdated infrastructure.
THE PROCESS
The CSG team could step in with speed and efficiently because we were already familiar with the building and its daily operations.
We began with valuable consultative advice. What would be the most cost-effective option for resolving the access control challenges right now? Which system would help our client make operational decisions for the future?
The access control system
For this busy office building, the ideal solution was the Paxton Access Control System. It offers:
- Real-time access management. This allows us to monitor and manage access both on-site and remotely.
- Movement tracking and control to ensure that only authorised individuals enter specific areas.
- Data insights. The system provides detailed information— footfall statistics, building occupancy and site-wide activity patterns—which enables smart decision-making.
Monitoring and reporting
Through CSG’s monitoring and weekly reporting, our client has real-time information on footfall patterns, the flow of people through the building, and whether there are any changes or specific incidents.
As a result, our client can make informed, data-driven decisions about future operations.
Dedicated support team, 24/7 response
This contract comes with a dedicated support team—an Operations Manager and Contract Manager—who offer
security expertise, insight and a steadfast commitment to exemplary service. Moreover, CSG’s in-house control room team provides 24/7 vigilance and an instant response, both day and night.
THE RESULT
For our client, the benefits of the Paxton Access Control System became apparent immediately after installation. What’s more, the new system has brought lasting improvements.
Our client now has:
- Strengthened security 24/7 with none of the disruption experienced previously.
- Seamless footfall management thanks to the ability to monitor and manage the flow of people in real time.
- Data-driven insights which allow them to assess building usage, plan for the future and make well-informed decisions to enhance the lives of their tenants.
- Peace of mind from the continuous support, 24/7 monitoring and client care provided by the CSG team.
When you’re responsible for a busy office building, efficient access control is crucial. We’re here to help.
For expert guidance and advice, get in touch with the CSG team or call us on 08445 610 578.
Why Clients Choose Classic Security
Trust and Transparency
We don’t upsell. Our recommendations are driven by what’s right for you, not what’s most profitable for us. That means clear, honest advice and tailored security solutions that work.
A Personal Approach to Security
We believe security should be personal. That’s why we focus on long-term partnerships rather than short-term contracts. You’ll know who’s protecting your site – and they’ll know exactly how to keep it secure.
Remarkably Low Staff Turnover
Our security officers stay with us. With a turnover rate of just 1%, you benefit from consistency, familiarity, and a level of professionalism that only comes from experience and commitment.
If you’d like to speak to a real person about your security needs, call us on 0844 561 0578. Prefer email? Just click the button to send a message – we’ll get straight back to you.
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