Trusted protection for people, property and business continuity
Alarm monitoring provides protection against crime, and a fast response to emergencies. But you can’t hand the job over to just anyone.
Our alarm receiving centre (ARC) is NSI Gold Category 1 — the highest standards of ARC monitoring in the UK. It means your site security is in safe hands.
Our security monitoring service can be available round the clock, out of hours, or just at periods of high risk. Whenever an alarm is triggered, highly-trained professionals coordinate a swift response.
When used with our CCTV and alarm systems, you get a combination of advanced technology and expert human judgement. If the alarm is false, you’ll be left in peace. If it’s genuine, our security teams are ready to take action.
What are the benefits of using an NSI Gold-approved alarm monitoring provider?
It’s a flexible service so call the CSG team on 0844 561 0578 for a chat about your best options, or send a message.
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Although many alarms turn out to be false, we treat every activation as a potential security breach. When an alarm is triggered, our trained responders act immediately.
Each alert is assessed and filtered for false activation. If the alarm is genuine, they follow pre-defined protocols which could be:
It’s a bespoke service and we always follow your lead. Call the CSG team on 0844 561 0578 and speak to a security expert, or send a message.
NSI Gold Category 1 is the highest possible benchmark for an alarm receiving centre. It’s a reassuring guarantee that we meet the most rigorous standards available in the UK.
ARC monitoring is a flexible service, available when you need it. We can watch over your premises 24/7, out of hours, or just at periods of high risk.
Professional monitoring saves you the hassle of dealing with false alarms. It also eliminates the risk of untrained staff attending the scene and encountering an intruder.
Has someone forgotten their entry fob? Barrier failed to open? Our ARC monitoring team is available 24/7 to grant or refuse access based on pre-set parameters.
Insurers generally impose strict requirements for commercial insurance. Alarm monitoring helps you meet those obligations. It can even lower premiums.
No alarm will go unnoticed. It delivers the ultimate reassurance that the property is protected against crime by trained security professionals.
Call the team on 0844 561 0578 to tell us what you need. Or, if you prefer to send a message, get in touch here.
Excellent service. The staff are friendly, with an excellent understanding of their area of expertise and the services they provide. I highly recommend them. Very professional.
Gareth Budgen
You may have some questions about our alarm monitoring service. We’ve answered some of the most common questions here, although please feel free to call us on 0844 561 0578.
We can monitor a wide range of security systems — CCTV, intruder alarms, fire alarms, access control systems, lone worker devices and more.
When an alarm or CCTV activation is received at the alarm receiving centre (ARC), our operators immediately assess what’s caused the alarm.
They then respond appropriately according to the type of activation. For example, operators could:
Operators keep detailed logs of every incident so you’ll know exactly what caused the alarm, and the actions taken in response.
Yes, we can tailor the escalation procedure according to which alarm is triggered. We always follow your lead.
Yes, ARC monitoring can include remote access. The response centre security team is available 24/7 to grant or refuse entry based on pre-set parameters. For example, if a member of staff has forgotten their entry fob, or a car park barrier has failed to open, they’ll provide swift assistance.
Every alarm trigger is investigated, even if it turns out to be false. The cause of the alarm will always be reported because it may indicate an underlying issue. If that’s the case, we’ll offer advice on how to reduce the likelihood of false alarms.
There’s no slick sales team or upselling. We provide honest advice about what you might need — and equally honest advice about what isn’t necessary. It’s our job to keep you safe, and save you money.
Classic Services Group is a family-run company, founded in 1947. We listen and learn, then deliver the right solution based on decades of knowledge and experience as a commercial security provider.
We offer a combination of cutting-edge technology and old-fashioned courtesy to you, our customer. We want to be more than a service provider. It’s about building a warm, friendly, long-term relationship.
Would you like a professional security assessment? It’s free, with no obligation to continue. Just ask and we’ll book it in for you.
Get your free assessment